9-1-1/Communications                                                                      

The Henry County Sheriff’s Office employs twelve full-time telecommunicators and one communications supervisor. The communications center operates 24 hours a day, seven days a week, and is responsible for answering 911 calls and non-emergency calls for the citizens of Henry County.

Telecommunicators are responsible for answering calls, prioritizing information and dispatching the appropriate police, fire and/or ambulance.

Henry County dispatch’s for thirteen fire departments, ten ambulance services and ten law enforcement agencies.

The Henry County Sheriff’s Office is a participant of Mutual Aid Box Alarm System and is the primary dispatch center for division 39.

MABAS is used when there is a sizable event involving Fire and/or EMS and mutual aid is needed. There are, what are called, “Box Cards” that specify what Fire and EMS departments are to be paged and the exact equipment that will be needed to respond. The use of these Box Cards ensures that the resources that are needed come from several different departments, so as to not deplete one department of all its equipment in case another call is received.

The Henry County Sheriff’s Office is a member of the Illinois Law Enforcement Alarm System.

One of the primary missions for ILEAS is to coordinate statewide mutual aid for law enforcement in Illinois. Along the same lines as MABAS, ILEAS is utilized when there is a sizable event requiring law enforcement personnel and additional assistance is needed. There are, what are called, “Alarm Cards” that specify what agencies are to be notified.

The communication center is equipped with the latest technology including Enhanced 911 and Computer Aided Dispatch (CAD), among others, and the telecommincators are well trained in order to maintain the Henry County Sheriff’s Office commitment to quality service. 

Please remember that 9-1-1 is for EMERGENCIES ONLY. For non-emergencies, please use the non-emergency telephone number (309) 937-3911. An emergency is an incident that requires the immediate response by Police, Ambulance and/or Fire.